Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
great location
friendly staff
outdated rooms
early room entry
7.4/10
Very good
Rooms
7.4
Location
8.0
Service
7.5
Dining
6.9
Guest reviews
7.4/10
based on 12 reviews
3.5/5
based on 2123 reviews
8.1
8.1/10 based on 9007 reviews
#239 of 398 hotels in Vienna based on Tripadvisor
Rachel
United Kingdom,
April
2024
6.0/10
The hotel is conveniently located near the Pilgramgasse subway station, making it perfect for exploring the city center. The rooms were spacious enough for a family of four but showed signs of wear and tear. The service was hit or miss, with some staff being helpful while others seemed indifferent. The dining options were lacking in variety, making it less appealing for longer stays. Despite its flaws, the hotel's central location and proximity to key attractions make it a decent choice for travelers on a budget.
Rooms
6.0
The rooms were spacious for our family of four but showed signs of wear and tear.
Service
5.0
The service was a bit inconsistent, with some staff being helpful while others seemed indifferent.
Location
8.0
The hotel is centrally located near the Pilgramgasse subway station, making it convenient for exploring the city center.
Dining
5.0
The dining options were lacking in variety, which could be a downside for longer stays.
Facilities
7.0
The hotel offers basic facilities suitable for a budget-friendly stay.
Michael
United States,
March
2024
7.6/10
I had a mixed experience at the hotel. Although the rooms were very peaceful, comfortable, and clean with direct access to Vienna's transportation network, they felt a bit outdated like a hostel and were quite far from downtown on foot. On the bright side, the location was perfect not too far from the center with a metro station nearby, but some inconvenience was caused by the underground stop near the hotel being closed for works. The service was a bit inconsistent with some very kind staff, like the Hungarian guy in reception, but there was an incident where they entered our room early in the morning while we were still asleep. The dining experience was fantastic with a good variety of food available in the same hotel.
Rooms
7.0
My stay in the rooms was very peaceful, comfortable, and clean with direct access to Vienna's transportation network. However, they felt a bit outdated and resembled a hostel. The location was also quite far from downtown when walking.
Service
7.0
The service offered was mostly good, with the Hungarian guy in reception and his chief being particularly kind. They were available to provide information for tourists. However, there was an issue when staff entered our room at 8:00 in the morning while we were sleeping.
Location
8.0
The location was very convenient, not too far from the center with a metro station nearby. However, the underground stop close to the hotel was closed for works, causing some inconvenience.
Dining
9.0
I had a fantastic dining experience with a good variety of food available in the same hotel. However, there was an incident where they assumed I had already dined without asking.
Facilities
7.0
The facilities at the hotel were decent overall.
great location
outdated rooms
Annie
United States,
February
2024
8.0/10
The hotel is conveniently located near a metro station, making it easy to access various attractions. The rooms are spacious with plenty of space for belongings but are spread across different floors and wings, which can be inconvenient. The cleanliness and refurbishment in 2014 add a modern touch, though the distance from the city center might not suit everyone's preferences.
Rooms
8.0
The rooms are spacious with plenty of space for belongings, clean, and feature parquet floors refurbished in 2014.
Service
9.0
The staff were very helpful in recommending dining options, making restaurant reservations, and assisting with transport links. However, there was a minor issue with check-out time miscommunication.
Location
9.0
The hotel's location near the metro station is ideal, offering easy access to public transportation. It is also within walking distance to the food market and central Vienna.
Dining
6.0
The dining experience, except for breakfast, could be improved with a greater selection of hot foods and better overall quality. The breakfast options were limited for the price.
Facilities
8.0
The hotel offers various facilities like room service, dry cleaning, airport shuttle services, paid airport shuttle, welcome drink, and tours/ticket assistance.
Philip
United States,
February
2024
7.2/10
I had a pleasant stay at the hotel. The rooms were clean and had a bathtub, although a bit far from the elevator. The AC made it cool upon arrival. The service was good, especially with the toilet, even though they seemed overwhelmed at times. The location was convenient, close to public transport but with some issues with the nearby underground station. The dining experience was okay with a basic buffet. The facilities met my needs overall.
Rooms
8.0
The rooms were clean with a bathtub, but a bit far from the elevator. The AC was a nice touch upon arrival.
Service
7.0
The service, especially with the toilet, was good overall although a bit overwhelmed. However, the staff was not very friendly.
Location
7.0
The hotel's location was convenient, near public transport and close to Karlsplatz and Naschmarkt. However, the nearby underground station being closed for work was a downside.
Dining
6.0
The dining experience was average with a basic buffet. There were no variety on different days, but everything was promptly replenished.
Facilities
8.0
The hotel offered the necessary facilities for a comfortable stay.
clean
limited variety
Lloyd
United States,
January
2024
8.2/10
I absolutely loved my stay at this hotel! The rooms provided us with enough counter space and storage for all our items, along with comfortable beds perfect for our family of four, giving us that suite-like feel with a great separation. The rooms also resembled the photos exactly as shown on the hotel website or Booking, which was a relief.
Rooms
9.0
The rooms were spacious and comfortable, just what we needed for a family with kids. They had plenty of storage and the beds were cozy.
Service
9.0
The service here was top-notch, especially at the reception desk. The staff was very kind and incredibly attentive to our needs, making us feel right at home.
Location
8.0
The location of the hotel was superb, not exactly in the center but close enough to walk there easily. It was also near public transportation, making it convenient for exploring the city. The staff was friendly, the breakfast was decent, and the rooms were spotlessly clean.
Dining
7.0
The dining experience was pleasant overall, with local fresh products served. However, the lack of variety may not be ideal for longer stays if you prefer more options.
Facilities
8.0
The hotel offered various facilities like room service, dry cleaning, and tours/ticket assistance to make our stay even more comfortable.
clean
limited dining
Harold
United Kingdom,
January
2024
7.2/10
The hotel offers clean and functional rooms with enough space for storage; however, there were some issues with noise from neighboring rooms. The service was generally excellent, with professional and courteous staff, though some improvement is needed. The location, though not ideal for walking to the city center, is conveniently close to a subway station and shopping street. Dining options were good, and the breakfast had a nice selection of foods. Overall, a decent option with room for enhancement.
Rooms
7.0
The rooms were clean and functional with enough space to comfortably store our suitcases and clothing.
Service
8.0
The service was generally excellent with very professional and courteous staff, though some improvement is needed.
Location
6.0
The location is within 10 minutes walking distance from 'Maria Hilfer Straße' and 2 minutes from the subway station, making it convenient for accessing various amenities.
Dining
8.0
The dining experience was good, with a nice selection of foods offered during breakfast.
Facilities
7.0
The facilities provided were satisfactory, offering the necessary amenities for a comfortable stay.
Ann
United Kingdom,
January
2024
7.0/10
My stay at the hotel was quite satisfactory overall. The rooms were spacious and provided adequate storage space for our belongings, although lacking basic amenities like an iron or kettle. The service, while friendly at the reception desk, was a bit too abrupt in certain situations. The location was convenient, just a minute away from the Pilgramgasse subway station, making it ideal for exploring the city. The dining options were decent, although the lack of variety may be a drawback for longer stays. The facilities met our basic needs during the stay.
Rooms
7.0
The rooms were large enough and offered sufficient counter space and storage for our items.
Service
6.0
The service, though friendly at the reception desk, could sometimes be curt and straightforward in responses.
Location
8.0
The location was ideal, just a minute away from the Pilgramgasse subway station, making it easy to access the city center.
Dining
7.0
The dining experience was decent, offering good and plentiful options but with limited variety for longer stays.
Facilities
7.0
The facilities provided met our basic needs during the stay.
Ronald
United Kingdom,
October
2023
7.8/10
The hotel is conveniently located within walking distance of 'Maria Hilfer Straße' and just 2 minutes from the subway station, making it easy to explore the city. The rooms are clean and comfortable, but there could be some improvements. The service is decent overall with exceptions, and the location is perfect for accessing city attractions. Dining offers a good selection, but there are some quality issues. Overall, it's a convenient choice with both positives and negatives.
Rooms
8.0
The rooms are clean and comfortable, but there is room for improvement.
Service
7.0
The service is average, with some exceptions in certain areas.
Location
9.0
The location is perfect for exploring the city, with easy access to public transport and attractions.
Dining
7.0
The dining experience offers a good selection, but the quality is not consistent.
Facilities
8.0
The hotel provides basic facilities suitable for a comfortable stay.
Antony
United Kingdom,
August
2023
7.2/10
The hotel has a convenient location right in front of the Pilgramgasse U-bahn station and offers nice service. The dining options are good, but the rooms are on the small side and need improvement in terms of amenities. However, the overall value for money is decent.
Rooms
6.0
The rooms are on the small side and lacked some essential amenities, emitting an old house smell.
Service
7.0
The service was nice overall, though a bit generic and not very personalized.
Location
9.0
The location is excellent, being right in front of the Pilgramgasse U-bahn station. Perfect for easy access to transportation.
Dining
7.0
The dining options were decent, though a bit limited. Could use more variety.
Facilities
The hotel offers standard facilities, nothing exceptional.
Kenneth
United Kingdom,
July
2023
8.2/10
My stay at the hotel was delightful. The rooms are spacious and recently renovated, providing a comfortable and cozy atmosphere. The location is incredibly convenient, just in front of U4 station, with plenty of public transportation options nearby. The service was exceptional, with kind and helpful staff.
Rooms
8.0
The rooms were really good, comfortable, and recently renovated with a simple yet cozy decoration.
Service
9.0
The staff was very kind and helpful at all times.
Location
9.0
The hotel is just in front of the U4 station, making it extremely convenient for travelers.
Dining
7.0
The dining experience was nice, but the selection of dishes could be better.
Facilities
8.0
The facilities were pleasant and convenient for guests.
William
United States,
June
2023
8.2/10
I absolutely loved my stay at this hotel! The rooms were clean, although a bit smaller than expected, and the direct access to Vienna's transportation network was super convenient. The staff were top-notch, making my stay even more enjoyable. However, the service could have been more effective, especially with the toilet, and the occasional survey calls were a bit off-putting. The location was perfect, offering easy access to everything Vienna has to offer. The dining options were delicious, but I did miss some traditional breakfast items. Overall, a great value for the money.
Rooms
8.0
The room was clean and comfortable, but a bit smaller than the photos portrayed.
Service
7.0
The staff were friendly and helpful, except for minor issues with service efficiency.
Location
9.0
The hotel is perfectly situated, allowing easy exploration of Vienna by foot or using the nearby metro.
Dining
8.0
The dining options were delicious, but lacked some traditional breakfast items.
Facilities
9.0
The facilities were well-maintained and offered everything I needed during my stay.
Gene
United States,
May
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms were nice and clean, but the choice of giving us 2 single duvets for the bed was disappointing. However, during some mornings, I enjoyed my time there. The service was top-notch, with the staff being very helpful, recommending places to eat, booking restaurants, and assisting with transport links. On the downside, the location was just okay, being good for exploring the local neighborhood but not ideal for sightseeing. The dining options were fairly priced, although I felt the selection of dishes could be better. The facilities were satisfactory overall.
Rooms
7.0
The rooms were nice and clean, but receiving 2 single duvets for the bed was disappointing.
Service
9.0
The service was excellent, with the staff being helpful, friendly, and professional.
Location
6.0
The location was okay, not ideal for sightseeing but good for exploring a more 'local' type of neighborhood.
Dining
7.0
The dining experience was decent, with fairly priced options, although the variety of dishes could be improved.
Facilities
8.0
The facilities met my basic needs during the stay.
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